WHAT I DID
Usability Test Moderator
Shake-A-Leg Miami is a registered nonprofit organization that offers people with disabilities an opportunity to share challenges and successes through the organization’s programs and activities.
Our group of seven researchers first conducted a moderated (lab-based) usability test on the organization's website. That test was shortly followed by a remote usability test which included 49 participants. In the remote test, there were 19 problems and 5 positive attributes identified. Of those 19 problems, 14 of them were the same on both tests and 5 were found exclusively through the remote test. The issues found solely through the remote test included issues with font style, lack of search bar, inconsistent navigation, location of navigation bar, and placement of information.
We also found that participants had a harder time navigating through the Shake-A-Leg Miami website in the remote test and were more candid with their frustration during the study.
The positive aspects of the site included the quality of images, informative content, donation button, social media links, staff contact information. The next steps would include research methods to explore appropriate information architecture for target users.
"Shake-A-Leg's website is a place to communicate the organization's purpose, programs, activities, news, events, rentals, and donations."
Concise Menu Navigation with Search Field
Footer that includes Newsletter Subscription & Social Media Links
Clearly Defined Mission
Direct Link to Sister Site
Streamline Search Function for Team Contacts
Easy to Navigate Blog
Effortless Donation Form